Help

Questions, problems or feedback? Email hello@check.in and a person on the Check In team will get back to you.

Check In is not for emergencies. If you might be having a medical emergency, call 911. If you're thinking about hurting yourself, call or text 988.

The Check.in iPhone app

• Reminders don't arrive. Open the app, go to Reminders and check each reminder is on and set to the right day and time. If the app says notifications are off, turn them on in Settings, then Notifications, then Check.in.
• Logging a dose from the notification. Press and hold the shot-day reminder to see Took it and Remind me in an hour.
• Changing your medicine, dose or schedule. Go to Reminders, then Your medicine. Check.in shows your dose back exactly as you type it; it never works out or changes a dose.
• Apple Health. Connect it from the card on Today, or from Reminders. Check.in reads your weight, so weigh-ins from a smart scale show up, and saves the weights and symptoms you log. To change what it can see, go to Settings, then Health, then Data Access & Devices, then Check.in.
• Your data. Everything you log in the app stays on your iPhone. It isn't sent to us, and there's no account. To erase it, go to Reminders and tap Erase everything on this phone, or delete the app.

Check In by text

• Text HELP for help, STOP to opt out, START to opt back in, and DELETE to erase your data.
• Text FEEDBACK followed by your message, and the team will see it.

More

See the Privacy Policy, the Terms of Use and the Medical disclaimer.